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Privacy Policy

Last Updated: October 9, 2025

1. Introduction

Welcome to FranchiseOS ("we," "our," or "us"). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our franchise management platform and services.

By accessing or using FranchiseOS, you agree to the terms of this Privacy Policy. If you do not agree with our policies and practices, please do not use our services.

2. Information We Collect

2.1 Personal Information

We collect information that identifies, relates to, or could reasonably be linked with you, including:

  • Name, email address, phone number, and mailing address
  • Business information (company name, role, franchise details)
  • Account credentials and authentication information
  • Payment and billing information (processed securely through Stripe)
  • Profile information and preferences

2.2 Usage Information

We automatically collect information about your interaction with our services:

  • Device information (IP address, browser type, operating system)
  • Log data (access times, pages viewed, actions taken)
  • Location data (based on IP address)
  • Cookies and similar tracking technologies
  • Performance and diagnostic data

2.3 Business Data

When using our platform for franchise management, we collect and process business-related information including customer data, job records, scheduling information, communications, and financial transactions necessary to provide our services.

3. How We Use Your Information

We use the information we collect for the following purposes:

  • Service Provision: To provide, maintain, and improve our franchise management platform
  • Account Management: To create and manage your account, authenticate users, and provide customer support
  • Communications: To send service-related notifications, updates, and marketing communications (with your consent)
  • Payment Processing: To process transactions and manage billing
  • Analytics: To analyze usage patterns, improve our services, and develop new features
  • Security: To detect, prevent, and address fraud, security issues, and technical problems
  • Legal Compliance: To comply with legal obligations and protect our rights
  • AI Features: To provide AI-powered analytics, chatbot assistance, and predictive insights

4. How We Share Your Information

We may share your information in the following circumstances:

4.1 Service Providers

We work with third-party service providers who perform services on our behalf:

  • Supabase: Database hosting and authentication
  • Stripe: Payment processing
  • OpenAI: AI-powered features and chatbot functionality
  • SignalWire: Voice and SMS communications
  • Vercel: Application hosting and deployment
  • AWS: File storage and content delivery

4.2 Business Partners

Within the franchise network, we may share information between franchisors, franchisees, and technicians as necessary to facilitate business operations and service delivery.

4.3 Legal Requirements

We may disclose your information if required by law, court order, or governmental regulation, or if we believe disclosure is necessary to protect our rights, your safety, or the safety of others.

4.4 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information:

  • Encryption of data in transit (SSL/TLS) and at rest
  • Secure authentication and access controls
  • Regular security audits and vulnerability assessments
  • Employee training on data protection and privacy
  • Incident response procedures
  • Row-level security policies in our database

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

6. Your Privacy Rights

Depending on your location, you may have the following rights:

  • Access: Request access to your personal information
  • Correction: Request correction of inaccurate information
  • Deletion: Request deletion of your personal information
  • Portability: Request a copy of your data in a portable format
  • Opt-Out: Opt-out of marketing communications
  • Restriction: Request restriction of processing
  • Objection: Object to certain types of processing

To exercise these rights, please contact us at privacy@franchise-os.net. We will respond to your request within 30 days.

7. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to:

  • Maintain your session and keep you logged in
  • Remember your preferences and settings
  • Analyze usage patterns and improve our services
  • Provide personalized content and features

You can control cookies through your browser settings. Note that disabling cookies may affect the functionality of our services.

8. Third-Party Links and Services

Our platform may contain links to third-party websites or integrate with third-party services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing any information.

9. Children's Privacy

FranchiseOS is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If we discover that we have collected information from a child under 13, we will delete it immediately.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws. By using our services, you consent to the transfer of your information to these countries.

11. Data Retention

We retain your personal information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. When we no longer need your information, we will securely delete or anonymize it.

12. California Privacy Rights (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

  • Right to know what personal information we collect and how we use it
  • Right to delete your personal information
  • Right to opt-out of the sale of your personal information (we do not sell personal information)
  • Right to non-discrimination for exercising your privacy rights

13. European Privacy Rights (GDPR)

If you are located in the European Economic Area (EEA), you have rights under the General Data Protection Regulation (GDPR), including the rights listed in Section 6. Our legal basis for processing your data includes contract performance, legitimate interests, and consent.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the new policy on this page and updating the "Last Updated" date. Your continued use of our services after changes constitute acceptance of the updated policy.

15. Contact Us

If you have questions or concerns about this Privacy Policy or our privacy practices, please contact us:

FranchiseOS

Email: privacy@franchise-os.net

Email: support@franchise-os.net

Address: [Your Business Address]

This Privacy Policy is compliant with GDPR, CCPA, and other applicable data protection regulations. We are committed to protecting your privacy and handling your data responsibly.