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Terms of Service

Last Updated: October 9, 2025

1. Acceptance of Terms

Welcome to FranchiseOS. These Terms of Service ("Terms") govern your access to and use of the FranchiseOS platform, services, and website (collectively, the "Services"). By accessing or using our Services, you agree to be bound by these Terms and our Privacy Policy.

If you do not agree to these Terms, you may not access or use our Services. If you are using our Services on behalf of an organization, you represent that you have the authority to bind that organization to these Terms.

2. Description of Services

FranchiseOS provides a comprehensive franchise management platform that includes:

  • Multi-tenant franchise and franchisee management
  • Job scheduling, dispatch, and tracking
  • Customer relationship management (CRM)
  • Territory and service area management
  • Payment processing and financial management
  • AI-powered analytics and insights
  • Communication tools (voice, SMS, email)
  • Mobile applications for technicians
  • Reporting and business intelligence

3. User Accounts and Registration

3.1 Account Creation

To use our Services, you must create an account by providing accurate, current, and complete information. You agree to maintain and update this information to keep it accurate and current.

3.2 Account Security

You are responsible for:

  • Maintaining the confidentiality of your account credentials
  • All activities that occur under your account
  • Notifying us immediately of any unauthorized access
  • Ensuring your password meets security requirements

3.3 Account Types

Different user roles have different permissions and access levels:

  • Platform Admin: Full platform administration and oversight
  • Franchisor: Manage franchisees and system-wide operations
  • Franchisee: Manage local operations, jobs, and technicians
  • Technician: Access to assigned jobs and mobile features

4. Subscription and Payments

4.1 Subscription Plans

We offer various subscription plans with different features and pricing. Your subscription will automatically renew unless you cancel before the renewal date.

4.2 Payment Terms

By providing payment information, you:

  • Authorize us to charge your payment method for subscription fees
  • Agree to pay all applicable taxes and fees
  • Acknowledge that fees are non-refundable except as required by law
  • Accept responsibility for keeping payment information current

4.3 Transaction Fees

Our platform processes payments through Stripe. Transaction fees, platform fees, and royalties are calculated according to your specific agreement and subscription plan.

4.4 Price Changes

We reserve the right to change our pricing with 30 days' notice. Continued use of our Services after a price change constitutes acceptance of the new pricing.

5. Acceptable Use Policy

5.1 Permitted Use

You may use our Services only for lawful purposes and in accordance with these Terms.

5.2 Prohibited Activities

You agree not to:

  • Violate any applicable laws or regulations
  • Infringe on intellectual property rights
  • Transmit malicious code, viruses, or harmful software
  • Attempt to gain unauthorized access to our systems
  • Interfere with or disrupt the Services
  • Use automated tools to access the Services without permission
  • Impersonate another person or entity
  • Engage in fraud or deceptive practices
  • Harass, abuse, or harm other users
  • Reverse engineer or decompile our software

6. Intellectual Property

6.1 Our Property

The Services, including all software, designs, text, graphics, logos, and other content, are owned by FranchiseOS or our licensors and are protected by copyright, trademark, and other intellectual property laws.

6.2 License Grant

Subject to these Terms, we grant you a limited, non-exclusive, non-transferable, revocable license to access and use our Services for your internal business purposes.

6.3 Your Content

You retain ownership of any data, content, or materials you submit to our Services ("Your Content"). By submitting Your Content, you grant us a license to use, store, and process it solely to provide the Services.

7. Data and Privacy

Our collection and use of personal information is described in our Privacy Policy. By using our Services, you consent to our privacy practices as outlined in the Privacy Policy, which is incorporated into these Terms by reference.

8. Service Level and Availability

8.1 Service Availability

We strive to maintain high availability of our Services but cannot guarantee uninterrupted access. We may temporarily suspend access for maintenance, updates, or unforeseen issues.

8.2 Updates and Changes

We reserve the right to modify, update, or discontinue any aspect of our Services at any time with reasonable notice.

9. Third-Party Services

Our Services integrate with third-party services including:

  • Stripe for payment processing
  • OpenAI for AI features
  • SignalWire for communications
  • Google for authentication and maps

Your use of these third-party services is subject to their respective terms and policies. We are not responsible for the availability, accuracy, or practices of third-party services.

10. Disclaimer of Warranties

THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO:

  • Warranties of merchantability or fitness for a particular purpose
  • Warranties of non-infringement
  • Warranties regarding accuracy, reliability, or availability
  • Warranties that the Services will be error-free or uninterrupted

11. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, FRANCHISEOS SHALL NOT BE LIABLE FOR:

  • Indirect, incidental, special, consequential, or punitive damages
  • Loss of profits, revenue, data, or business opportunities
  • Service interruptions or data loss
  • Actions of third-party service providers

Our total liability for any claims arising from these Terms or the Services shall not exceed the amount you paid us in the 12 months preceding the claim.

12. Indemnification

You agree to indemnify, defend, and hold harmless FranchiseOS and its officers, directors, employees, and agents from any claims, liabilities, damages, losses, and expenses (including reasonable attorneys' fees) arising from your use of the Services, violation of these Terms, or infringement of any rights of another party.

13. Termination

13.1 Termination by You

You may terminate your account at any time by contacting support or using the account cancellation feature.

13.2 Termination by Us

We may suspend or terminate your access to the Services if:

  • You violate these Terms
  • You fail to pay fees when due
  • Your use poses a security or legal risk
  • We cease offering the Services

13.3 Effect of Termination

Upon termination, your right to access the Services will immediately cease. We may delete your data according to our data retention policy. Provisions that by their nature should survive termination will remain in effect.

14. Dispute Resolution

14.1 Informal Resolution

Before filing a claim, you agree to contact us to attempt to resolve the dispute informally by emailing support@franchise-os.net.

14.2 Arbitration

Any disputes that cannot be resolved informally shall be resolved through binding arbitration in accordance with the American Arbitration Association's Commercial Arbitration Rules.

14.3 Class Action Waiver

You agree that disputes will be resolved on an individual basis and waive the right to participate in class actions or class arbitrations.

15. Governing Law

These Terms shall be governed by and construed in accordance with the laws of [Your Jurisdiction], without regard to its conflict of law provisions.

16. Changes to Terms

We may update these Terms from time to time. We will notify you of material changes by posting the updated Terms on our website and updating the "Last Updated" date. Your continued use of the Services after changes constitutes acceptance of the updated Terms.

17. General Provisions

17.1 Entire Agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between you and FranchiseOS regarding the Services.

17.2 Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions will continue in full force and effect.

17.3 Waiver

Our failure to enforce any right or provision of these Terms will not constitute a waiver of such right or provision.

17.4 Assignment

You may not assign or transfer these Terms without our written consent. We may assign these Terms without restriction.

18. Contact Information

If you have questions about these Terms, please contact us:

FranchiseOS

Email: support@franchise-os.net

Email: legal@franchise-os.net

Address: [Your Business Address]

By using FranchiseOS, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.